Terms and Conditions

Last updated: May 20, 2025

1. Acceptance of Terms

By accessing and using Supreme Shine Auto's services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

Supreme Shine Auto provides premium car detailing and maintenance services, including but not limited to:

  • Exterior car washing and detailing
  • Interior cleaning and sanitization
  • Paint protection and ceramic coating
  • Specialized detailing for luxury vehicles
  • Mobile detailing services

3. Booking and Cancellation

Our booking and cancellation policies are as follows:

  • Appointments must be booked at least 24 hours in advance
  • Cancellations must be made at least 12 hours before the scheduled service
  • Late cancellations may be subject to a cancellation fee
  • We reserve the right to reschedule appointments due to weather conditions or other unforeseen circumstances

4. Pricing and Payment

Our pricing and payment terms include:

  • All prices are in Swiss Francs (CHF) and include VAT
  • Payment is due upon completion of services
  • We accept major credit cards, bank transfers, and cash
  • Prices may vary based on vehicle size and condition
  • Special packages and promotions may have specific terms and conditions

5. Service Guarantee

We stand behind our work with the following guarantees:

  • 100% satisfaction guarantee on all services
  • Free touch-up service within 24 hours if you're not completely satisfied
  • Warranty on paint protection and ceramic coating services
  • Quality assurance on all detailing work

6. Return Policy

Our return policy is designed to ensure customer satisfaction:

  • If you're not satisfied with our service, please notify us within 24 hours
  • We will schedule a free touch-up service to address any concerns
  • If the issue cannot be resolved, we will provide a full refund
  • Refunds will be processed within 5-7 business days

7. Liability

Our liability terms include:

  • We are insured for any potential damage to your vehicle
  • We are not liable for pre-existing damage or wear and tear
  • Customers must disclose any known issues with their vehicle
  • We maintain professional liability insurance for all services

8. Customer Responsibilities

As a customer, you agree to:

  • Provide accurate vehicle information
  • Ensure the vehicle is accessible at the scheduled time
  • Remove personal belongings before service
  • Notify us of any special requirements or concerns

9. Contact Information

For any questions regarding these terms, please contact us at:

Email: [email protected]
Address: Seefeldstrasse 24, 8008 Zurich, Switzerland
Phone: +41 44 892 56 73